The Choreography of Customer Service: High Touch Service in a Touch Free World Hardcover – February 15, 2022 by Chris Lynam

Description

Author: Lynam Chris

Package Dimensions: 15x229x413

Number Of Pages: 224

Release Date: 15-02-2022

Details: Product Description

Customer service is a lot like dancing. You can sit on the sidelines, go through the motions, or take the time to learn. This book will give you the moves to stand out.

We’ve all experienced good service.  We’ve felt the feeling of being taken care of and appreciated it.  Feeling it is easy.  Recreating that experience, on the other hand, takes effort, training, and an open mind.

The Choreography of Customer Service aims to do just that.  To create those moments that your consumers will appreciate and a connection that they will continue to come back for.

In the past, customer service might have been the difference between a good online review and a bad one. Today, it might be the difference between staying in business and shutting down.

In the book you’ll learn the five customer service components and how to combine them to turn you, or your organization, into artists of high touch service – even in a touch free environment.

Whether you’re the CEO, an HR director, or a retail employee – you will learn how to become a master of engagement, how to deliver a recommendation with passion, and how to lead your clients to the experience that they signed up for.

Give yourself, and your business, the advantage it deserves with an investment in service.  When you do, you’ll never again leave the customer experience up to chance.

Review
“A detailed and doable playbook for delighting customers where it counts…in the real world. Highly recommended!” — Jay Baer, co-author of “Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth”

“The best business leaders understand that brands which stand the test of time are all ultimately focused on one thing: people. This book is a must read for anyone wanting to unlock the secrets of more meaningful customer interactions, growth, and lasting success.” — Brent Gleeson, bestselling author of “Taking Point” and “Embrace the Suck”

“In 2006 I was given the incredible opportunity to develop an international training team for Arthur Murray International. The team was to start with only four trainers. The objective was first and foremost to train up the next generation of leaders. Within our organization, there are so many qualified and dynamic trainers. So how could I select four? I set myself to the task of prioritizing the most important gifts, talents, and character traits. Integrity surfaced to the very top of that list. Then add in track record, charisma, humility, and teaching ability. This criteria led me to Chris Lynam as a standout. Chris not only embodied these gifts, talents, experience, and attitude needed, I could trust that he would set an exemplary example. Chris has gone on to train staff and franchisees worldwide. Chris has a spirit of excellence in all he does. As the sages of our industry have passed the torch, I am personally proud to be a witness to his continued truth and integrity in action.” — Claudia Marshall, author, trainer, franchisee, and former International Training Director for Arthur Murray
From the Author
It’s easy to rationalize the worst decisions.  I nearly did that with this book.  In the early fall of 2020 I had received an email with the subject line “Book Deal” and my heart leaped with joy.  What followed was a master class in fear based buffoonery.

I showed the email to my wife Daisey. She freaked, we celebrated together, and I soaked up the moment of creative writing validation like rain on a dry desert floor.  Then Daisey asked me the question, “have you set up the meeting?”  That’s when I utilized one of my standard procrastination enabling retorts, “yeah, not yet, but I will” or something like that.

A few days went by, then a week.  Daisey followed up, “did you set the appointment yet?”  Another postponing response “email tag, waiting to hear back” but my wife knows these lines all too well.

So, a few days later, she shares, “your appointment is