The Bicycle Book : The Story of a Boy, His Father, a Paper Route and 12 Secrets of Serving Others in Business and Life Hardcover – February 27, 2022 by Steven J. Anderson

Description

Author: Steven J. Anderson

Package Dimensions: 0x0x788

Number Of Pages: 207

Release Date: 27-02-2022

Details: Product Description
Where people mean everything is exactly where you need to be to thrive and prosper in your career and your life. And it’s exactly where The Bicycle Book takes you on two intertwining paths. One is the author’s fond, oftentimes funny tale of being a newbie paperboy at the tender age of twelve. Adventures in customer relations become lifetime lessons thanks to Steve’s quirky, brilliantly pedagogical Dad, a top advertising executive given to Socratic Q&A dialoguing and mealtime family seminars. Then, in prescriptive information for the here and now, the author takes you to Where People Mean Everything in a series of clear, eminently do-able lessons to… Make your own unique service promise and hew to a high service standard, Transform service glitches into wins with great recoveries, Create loyal customers who are more than just satisfied, Get reliable customer feedback and make the most of it, Own all you’re responsible and accountable for, no blame or complain, Forget about giving and start doing good, Elevate your outlook from just doing to being. There’s much more in story and instruction. It all comes together in final passages that bring the past vividly into the present. And a tear to the eye…
About the Author
Steven J. Anderson first conceived of this as a practical guide to a system and philosophy of service he perfected, practices and teaches. The seeds were planted when he was twelve years old, delivering newspapers on his bike. Vignettes from Steve’s paper route blossomed into this book’s story of preteen self-discovery under the watchful eye and tutelage of his father. Prominent in advertising and community leadership, Arthur S. Anderson lives on in these pages as a devoted, model Dad and mentor to his children. The book can be read as a guide to wise and gentle parenting, as well as a loving son’s tribute. And a solid how-to for service business. In its practical content, with specific applications and results-producing action, The Bicycle Book follows on the author’s previous books, Nearly Everything I learned in Kindergarten Screwed Me Up!, The Culture of Success – 10 Natural Laws for Creating the Place Where Everyone Wants to Work, and The 13 Biggest Mistakes Parents Make. His books, true to Steve’s professional life – and his life, period – are devoted to helping individuals create and sustain a Culture of Success™. This is Steve’s foundational concept for thought and behavior that promotes success and happiness at work and in life. As an entrepreneur, in-demand presenter, philanthropist, and teacher, Steve and his consulting and training team work with businesses, professional practices, and youth to get better results out of all they do.